How long will it take to receive my CD, Book or DVD?
We pledge to ship your order within 24 hours.
The only exception to this is during the Christmas
Holiday Season when we will ship in 3 days or less.
However, the Postal Service can take up to 7 days for first
class mail (longer during the holidays). Should you need your
order sooner, select Priority or Express Mail.

How much is Shipping and Handling?
Shipping varies and is charged by weight to cover exact
postage and shipping materials (padded envelopes, etc.) We
do not charge for handling. In a hurry?
Check for options at check-out.

Can you put more than one name in the Personalized
Music CD?
No, the technology doesn't allow for that.  
Only one name per music CD.

Can you put more than one name in the Personalized
Books?
No, the story is woven around only one child as the star.  
You can, however, add up to three additional names that will
appear on 2 to 5 pages of the book depending on which
tittle is chosen.
We cannot change the pronouns
(only "he" or "she", no "they".)

Can you put more than one child in the Cartoon
Videos?
No, one child per video. The one exception is our
personalized UTrain video.

Do you use an Ink Jet or Laser printer to make the
Personalized Books?
While some book makers use ink jet printers...
we use
a Laser Printer.
The print will never smear or fade.

Can you make my child a Personalized Music CD if
their name isn't on the list?
Sorry, no. The music CDs are professionally sung in a
recording studio, not computer generated (which explains
the wonderful quality). Your child' name must have been
recorded in advance.

Can you add my child's name to be recorded?
Sorry...the recording process is expensive and as such,
concentration is on new products. However, new names will
be included in the new projects.
Keep checking back with us. Remember...we can do any
name in the personalized books.
Frequently
Asked
Questions
First Class, Priority or
Express Mail.